Category: Management Assignment Help

We have determined that change is inevitable and subject to a number of variables attributing to the success or failure of the change process. The Final Paper is an exploration of a change initiative that you have personally experienced or researched. The paper should demonstrate your knowledge of the change process through a comprehensive analysis and discussion of the following aspects of organizational change. Your paper must include:

An identification and description of a professional change initiative personally experienced or researched.
A discussion of the change initiative as seen through the eyes of the leader and the follower.
A discussion of the successes and failures experienced during the change event.
An analysis of the concepts and theories used to facilitate the change process.
An evaluation of the impact of the change upon the organization.
A discussion on the sustainability of the change effort.
You must incorporate concepts and theories relating to the change process as they apply to each section of the paper.

What are the central tenets and main limitations of behavioral and trait theories of leadership? What are the causes, consequences, and ethics of political behavior?

Book used: Denhardt, R., Denhardt, J. & Aristigueta. (2020). Managing Human Behavior in Public and Nonprofit Organizations (5th ed.). CQ Preegqss c/o Sage Publishing.

ISBN: 9781506382661

What are the central tenets and main limitations of behavioral and trait theories of leadership? What are the causes, consequences, and ethics of political behavior?

Book used: Denhardt, R., Denhardt, J. & Aristigueta. (2020). Managing Human Behavior in Public and Nonprofit Organizations (5th ed.). CQ Preegqss c/o Sage Publishing.

ISBN: 9781506382661

The written report should include the following:
1. Executive Summary [8 Marks]
2. Introduction of the Chosen Organization and background to change [7 Marks]
3. Examine the need for change in the organization. Assess the factors that drive the need for strategic change and critically evaluate the resource implications for not responding to these changes. [25 Marks]
4. Explain any two change management models and evaluate the relevance of these models in the chosen organization. [10 Marks]
5. Describe any three major types of changes in the chosen organization and evaluate its implications on organizational performance. [10 Marks]
6. Investigate the barriers to change during the changes in point 5, and explain how did the chosen organization overcome those barriers? [10 Marks]
7. What measures did the leader take for a smooth change process in point 5? Critically, evaluate the decisions taken by the leader in the chosen organization. [10 Marks]
8. Develop a change management strategy involving the stakeholders for the benefit of your selected organization, and also devise strategies to overcome resistance. [10 Marks]
9. Conclusions and recommendations. [10 Marks]

References (Adhering to Harvard Referencing Format)

Performing a customer behavior analysis is becoming increasingly important for reasons including

content personalization, customer value, content optimization, and customer retention. In relevant

example, a research study conducted by Accenture (2017) indicated that 41% of customers switched

companies in 2017 due to poor personalization while 49% asserted that they expect special recognition

when they are a “good customer.”

The purpose of this assignment is to conduct a customer behavior analysis. Students are required to select a company’s product or service that is being sold in an online platform such as Amazon and

Instagram where they could have access to a high number of customer reviews. The instructor must

approve this selection. To conduct a customer behavior analysis, students must complete the following

steps:

Segment your audience.

Identify the key benefits for each group.

Allocate quantitative data (e.g., subscription data, social media insights, and product usage reports).

Compare your quantitative and qualitative data to identify some recurring trends.

Apply your analysis to a campaign by offering recommendations to improve the company’s existing

marketing efforts

Part 1 – Splitting Decisions (10 points)
In lecture 14, we discussed how Costume Gallery “split” their manufacturing between China and New Jersey to change their relationship with demand risk and obtain both build-to-stock and build-to-order benefits. Then, in Lecture 16, we discussed how splitting business-model-design decisions is key in managing risk in new ventures.
The concept of “splitting a big bet into a sequence of smaller, less consequential bets” is instrumental in management. In this part of the exam, you will have to identify a case where “splitting decisions” was useful or could be useful. To do so, complete the following steps:
Describe a management decision and the information risks associated with this decision. This decision can be from an internship you have done, from a job you worked at, that you observed in practice, or from your personal life. (2 points)
What are the consequences and/or costs of getting this decision wrong? (2 points)
Describe how this decision can be “split” (2 points).
How does splitting this decision change the relationship with the risks you described in point 1? (2 points)
What are the costs associated with splitting this decision? (2 points)
Note: Please be succinct. A few sentences for each point suffices. Answers in bullet-point format are fine too.
Part 2 – Stanplus (15 points)
Across Asia, ambulance fleets are fragmented and uncoordinated. Ambulances struggle to respond to patients and suffer from low utilization rates. In India, the status of emergency response is particularly dire. Unlike other countries, there is no single emergency dispatch number in India. Every hospital, clinic, and nursing home has its own emergency number. This leads to confusion in case of an emergency. The caller has no idea of how far the ambulance is or what the response time will be.
Stanplus, a fast-growing startup, is attempting to address these problems. StanPlus is a platform that allows for efficient and central dispatching of ambulances and emergency care. Below is a slide from their pitch deck.
Here is a part of a news article about StanPlus:
StanPlus: The Uber for ambulances does much more than mere aggregation
Chhavi Tyagi, Economic Times, 2016/12/13
StanPlus-1.png

According to StanPlus, cofounder and CEO Prabhdeep Singh, 75% of the patients who need an ambulance use their own personal vehicle to reach a hospital and 30% of those brought in by an ambulance arrive dead. It is to change these horrific statistics that Singh started his ambulance aggregation and standardisation startup, StanPlus, along with two co-founders – Antoine Poirson and Jose Leon.
“We are building India’s largest private medical helpline and consolidating private ambulances to service this helpline. The objective is to reduce the time it takes for an ambulance to reach a patient from the current average time of 40 minutes to less than 15 minutes. These ambulances are optimised according to patients’ needs and use the power of network to match the patient with closest hospital that has facilities to take care of them. We are also standardizing the fare, care, and equipment,” explains Singh. “Customers can trust that, by calling our helpline in an emergency, they will have a high-quality ambulance readily available at a standardized and fair price”.
After months of detailed research and planning the company launched its commercial operations last month in Hyderabad. “Hyderabad is a very important medical market and we want to focus on it for the time being. We want to have the quality and the confidence of Hyderabad’s patients and ambulance providers before we engage other markets. We do not wish to grow too fast and then fail,” says Singh. The startup claims to have 50 ambulances on its network already and the ability to service 50% of Hyderabad’s population within 15 minutes and 85% of the population under 30 minutes.
The startup does not simply aggregate the available ambulances, but also standardizes, trains drivers on CPR and first aid, quality checks the inside of the ambulances, among other things. It also provides a live tracking feature to the patients through SMS.
“Ambulance market in India is fragmented and suffers from low asset utilization. The owners of the fleets are unable to upgrade the ambulances because of demand spreading very thin. By focusing the demand on standardized ambulances, we are increasing the asset utilisation and thereby incentivising the owners to improve the quality – both of hardware, and what we call ‘care-ware’,” says Singh. “We also give the option to ambulance providers to use our platform or their own dispatch system” he adds.
The company is in the process of partnering with corporates and hospitals to expand its reach and plans to engage patients directly through advertising once it finalizes its seed funding.
“We are already in talks with multiple players and expect to close the funding by February. We plan to raise anywhere between $600,000-1 million in the round,” Singh divulges. The next step for the startup is to provide a team of well-trained care staff including paramedics and nurses for the patients.
The company charges users a fair share per ride but plans to increase collaboration with insurance companies and hospitals to decrease the burden on the patients. It also offers fleet management to ambulance owners as a source of revenue.
Based on the information above, please answer the following questions. Short and objective explanations suffice.
Question 1 (10 points)
What are the benefits StanPlus (the intermediary) is bringing to this environment? How are they operationalizing these benefits? Structure your response using the marketplaces discussion from class. (Only limited information has been provided in the question statement, so answer as best as you can with the information available).

Question 2 (8 points)
After chatting with Techify’s COO, you come up with a third option for managing server and storage capacity. In this option, you would advance-purchase capacity from Alphabet (at $0.04 per streamed hour). Then, if needed, you purchase additional flexible capacity from Amazon (at $0.08 per streamed hour).
However, this option would require an investment of $50k per year to adapt Techify’s technology stack to run on both AWS and Alphabet. Should Techify pursue this option?
Question 3 (7 points)
The sales team from Microsoft Azure (Microsoft’s cloud service) contacts you with an alternative offer. In this offer, Techify can advance-purchase server and storage capacity for the next year at a cost of $0.0425 per streamed hour of content. Furthermore, if the advanced-purchase capacity is insufficient to meet demand, Techify can purchase additional “flexible” server capacity on-demand as needed for $0.09 per streamed hour.
However, unlike Amazon’s and Alphabet’s offers, in this new offer, any leftover capacity of the advance-purchase order is credited back to Techify for $s per hour (i.e., Microsoft “buys back” the streaming hours for $s per hour). What is the minimum value of $s for this offer to be better than the ones from Alphabet and Amazon? Note: if solving for s exactly is too complex, feel free to try s = 0.01, 0.02, 0.03, etc, and give your answer in cents.

Leadership through Conversations

Conversational Management Assignment

Purpose
As we discussed throughout the content for this week, managing conversations is at the heart of
leading through conversations. Additionally, we have explored the idea that every conversation
matters and you have the ability to influence change in each and every conversation you are
involved in. Therefore, in this assignment you will have the opportunity to reflect on a
conversation you typically have and plan out how you could use the principles from this week to
more effectively manage that conversation.
Process
1. First, identify a conversation you typically have. This could be the typical morning
the conversation you have with a co-worker, the conversation you have with your roommate
and/or significant other when returning home, a conversation you have with a child, or
any other conversation you find yourself having on a regular basis.
2. Use the conversation management template to document how this conversation typically
goes. Use the example script as a reference for how to format your script. Don’t worry
about being precise; the main ideas are critical to considering how to transform this
conversation.
3. Once you have documented the typical conversation, answer the questions regarding how
you could improve the conversation through the four C’s of conversation and
conversational management strategies.
4. Once you have answered the questions regarding the conversation, I encourage you to
implement your potential changes to the conversation, however this is not required.
Either after implementing the strategies, or without implementing the strategies, re-write
your script using the principles you discussed.

For this final project, you will construct a summary of findings paper, based on the case materials provided. Your paper should be well-structured, clear, and concise, containing each of the sections below. To complete this assignment, you will use information in the Final Project Case Study document as well as these guidelines.
Specifically, the following critical elements must be addressed:
I. Overview: Summarize the pattern of facts leading up to this interpersonal conflict, identifying the stakeholders in the conflict.
II. Conflict Analysis: In this section, you will analyze the transcripts provided and determine how stakeholders’ self-perception and communication practices influenced the conflict. Be sure to address the following:

A. Assess how the stakeholders’ self-perception influenced the conflict. Provide specific examples to support your assessment. In other words, how might the involved stakeholders’ self-perceptions be at odds with how others see them?
B. Describe the communication practices, implicit or explicit, that were used. What implications did they have for the conflict?
C. Assess how communication practices might be changed to de-escalate the conflict. Provide specific examples to support your assessment.
III. Analyzing Heuristics to De-escalate Conflict: In this section, you will analyze the heuristics in the transcripts provided and determine how they impacted the interactions in the workplace.
A. Appraise the heuristics you found in the transcripts that were the most relevant to the conflict in this case. Support your appraisal with specific examples. For example, was there a bias such as “more is better” or “faster is better”?
B. Determine how this heuristic resulted in impressions of bias that negatively impacted workplace interactions in this case. Support your determination with specific examples. For example, did a heuristic of “people who look like me do a better job” result in a perception of discrimination?
C. Determine what techniques your colleague might recommend to help the stakeholders to use their past experiences to positively benefit similar interactions moving forward. Support your determination with specific examples.
IV. Creating a More Effective Organizational Culture: In this section, you will analyze the transcripts provided to determine the influence of cultural differences on the conflict.
A. Analyze how the stakeholders’ cultural perspectives affected their points of view in this conflict. Support your analysis with relevant examples.
B. Describe instances in which you see a match or gaps between the former employee and organizational culture. Support your description with specific examples.
C. Recommend strategies that individual stakeholders can use to deal with employees who have disparate cultural perspectives. Justify your recommendation(s) with appropriate conflict resolution concepts.
V. Building Common Ground: In this section, you will primarily analyze the transcripts provided to find instances when your coworker employed communication skills to manage the situation, collect relevant information, and build common ground. Then, you will identify practices through which your team can rebuild trust in the affected department.
A. Referring to the transcripts provided, assess the utility of the open-ended questions that were used for eliciting useful information. Support your assessment with specific examples.
B. Identify the points during the transcribed conversations in which the interviewer verbally summarized key ideas, describing the importance of each occurrence to the communications in the interviews.
C. Determine how the impact of the former employee’s actions was at odds with his intent. Support your determination with specific examples based on the transcripts provided.
D. Identify practices by which the affected department can rebuild trust. Support your identification with accepted conflict resolution practices.
VI. Dispute Resolution and Legal Ramifications: In this final section, you will determine the best course of action for resolving the conflict and provide your recommendations for moving forward.
A. What laws are applicable in this situation and how are they applicable? Support your response with specific examples.

B. Describe the benefits and risks of direct negotiations, mediation, and arbitration between the stakeholders. Support your description with specific examples.
C. Recommend appropriate risk-minimizing strategies for your conflict negotiations based on your analysis of potential means of dispute resolution and legal ramifications.

For this milestone, you will complete a draft of the first two sections of your final project based on the final project case study.
The following critical elements must be addressed:
I. Overview: Summarize the pattern of facts leading up to this interpersonal conflict, identifying the stakeholders in the conflict.
II. Conflict Analysis: In this section, you will analyze the transcripts provided and determine how stakeholders’ self-perception and communication practices influenced the conflict. Be sure to address the following:
A. Assess how the stakeholders’ self-perception influenced the conflict. Provide specific examples to support your assessment. In other words, how might the involved stakeholders’ self-perceptions be at odds with how others see them?
B. Describe the communication practices, implicit or explicit, that were used. What implications did they have for the conflict?
C. Assess how communication practices might be changed to de-escalate the conflict. Provide specific examples to support your assessment

• Analyze and apply knowledge and theories of financial planning.
• Apply skills for effective decision-making in financial planning.
• Investigate financial problems using quantitative methods.
• Complete all parts of a comprehensive financial plan.