Clinical quality vs customer service quality

Locate – UT Southwestern University Hospital William P Clements Jr. using the link below.
https://www.medicare.gov/care-compare/?providerType=Hospital&redirect=true
Write a 5 page paper and incorporate:
1. A general overview of the hospital (e.g., name, location, bed size, ownership, etc.)
2. As assessment of the overall quality of customer service offered at the hospital (as evident by satisfaction ratings)
3. As assessment of the overall quality of clinical care offered at the hospital (as evident by recent survey inspection results)
4. The identification of appropriate techniques that you would use to improve quality of customer service offered at the hospital
5. The identification of appropriate techniques that you would use to improve quality of clinical care at the hospital.