1. Read and complete Exercise 6: Systems Errors Case Study and Analysis on p. 217 of your
textbook. (will be provided). The book is: Kelly, D. L. (2011). Applying Quality Management in
Healthcare: A Systems Approach (3rd ed.). Chicago, IL: Health Administration Press. ISBN:
2. Address the results of the case study from your perspective as a healthcare professional:
a. Write personal purpose statements using the “Purpose Principle”.
b. Refer to Exhibit 5.1 on p. 80 of your textbook (will be provided) and develop the following:
**Metrics (units of measure)
C. Write SMART goals that operationalize your personal purpose statements and your vision,
mission, and objectives.
3. Prepare your assignment for submission:
a. Follow all applicable APA Guidelines regarding in-text citations, list of cited references, and
document formatting for this paper. Failure to properly cite and reference sources constitutes
b. The title page and reference list are not included in the page count for this paper..
c. Proofread your assignment carefully. Improper English grammar, sentence structure,
punctuation, or spelling will result in significant point deductions.